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Service Desk Supervisor · Confidential company
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
PassiveInbound Customer ServiceEscalation HandlingCRM SystemsCall MonitoringFlight Reservation SystemsBanking Product SupportVerbal & Written CommunicationTeam Supervision
12+ years in customer service incl. banking and airlines, based in KL. Supervisor-level experience, strong escalation handling and communication skills. Well above minimum requirements.
Experience
- Service Desk Supervisor · 2023 – now
- Senior Process Associate · 2021 – 2023
- Process Associate · 2022 – now
- Senior Customer Service Executive · 2017 – 2023
- Customer Service Representative · 2017 – 2021
- Customer Service Officer · 2014 – 2017
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Service Desk Supervisor
Confidential company
2023 – now
Senior Process Associate
Confidential company
2021 – 2023
Process Associate
Confidential company
2022 – now
Senior Customer Service Executive
Confidential company
2017 – 2023
Customer Service Representative
Confidential company
2017 – 2021
Customer Service Officer
Confidential company
2014 – 2017
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.