LH
L***** H
Senior Specialist Customer Service · Confidential company
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportCRM (Zendesk)Bilingual Communication (BM & English)Escalation HandlingKnowledge ManagementProcess OptimizationWorkforce ManagementTraining & Mentoring
5+ years in customer service with CRM (Zendesk) expertise, multilingual (BM, English, Urdu), strong escalation handling and process optimization. Overqualified but solid fit.
Experience
- Senior Specialist Customer Service · 2024 – now
- Senior Specialist Customer Service · 2021 – 2023
- Customer Service Agent · 2020 – 2021
- Sales & Administration Executive · 2015 – 2019
- Sales Marketing Executive · 2014 – 2015
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Senior Specialist Customer Service
Confidential company
2024 – now
Senior Specialist Customer Service
Confidential company
2021 – 2023
Customer Service Agent
Confidential company
2020 – 2021
Sales & Administration Executive
Confidential company
2015 – 2019
Sales Marketing Executive
Confidential company
2014 – 2015
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.