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Senior Customer Service Representative · Confidential company
Shah Alam, Selangor, Malaysia
PassiveCustomer SupportCRM (Zendesk, Jira Cloud, MaestroQA)Quality AssuranceEscalation HandlingProcess ImprovementReporting & AnalyticsTraining & CoachingBilingual Communication (English/Bahasa Malaysia)
~10 years in customer ops, escalations, and QA across fintech/e-commerce. Exceeds min requirements with senior-level CRM, Zendesk, and multi-channel support experience in Malaysia.
Experience
- Senior Customer Service Representative · 2025 – now
- Senior Consumer Ops Quality Assurance · 2025 – 2025
- Senior Customer Experience Advocate (L2) · 2024 – 2025
- Customer Service Executive (L1) · 2021 – 2024
- International Trade Executive · 2020 – 2021
- Marketing Assistant · 2019 – 2021
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Senior Customer Service Representative
Confidential company
2025 – now
Senior Consumer Ops Quality Assurance
Confidential company
2025 – 2025
Senior Customer Experience Advocate (L2)
Confidential company
2024 – 2025
Customer Service Executive (L1)
Confidential company
2021 – 2024
International Trade Executive
Confidential company
2020 – 2021
Marketing Assistant
Confidential company
2019 – 2021
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.