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M****** R
Senior Customer Experience Representative (Indonesian) - Southeast Asia Region · Confidential company
Selangor, Malaysia
Open to workCustomer SupportCRM ProficiencySAP ApplicationsBilingual CommunicationProblem ResolutionEscalation ManagementTeam CollaborationProcess Development
Strong match: 9+ years in customer service, CRM/SAP proficiency, multilingual (Malay, English, Mandarin), regional APAC experience at Tencent and J&J MedTech covering escalations and high-volume support.
Experience
- Customer Support Representative - APAC · 2024 – 2025
- Process Developer - Indonesian Speaker · 2021 – 2024
- Senior Customer Experience Representative (Indonesian) - Southeast Asia Region · 2025 – now
- Duty Manager · 2020 – 2021
- Front Office Supervisor · 2018 – 2020
- Guest Service Agent · 2016 – 2018
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Support Representative - APAC
Confidential company
2024 – 2025
Process Developer - Indonesian Speaker
Confidential company
2021 – 2024
Senior Customer Experience Representative (Indonesian) - Southeast Asia Region
Confidential company
2025 – now
Duty Manager
Confidential company
2020 – 2021
Front Office Supervisor
Confidential company
2018 – 2020
Guest Service Agent
Confidential company
2016 – 2018
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.