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Operational Specialist · Confidential company
Greater Kuala Lumpur
PassiveCustomer SupportCRM Systems (AMDOCS, Genesys, Agent Desktop)Bilingual Communication (EN/BM)Problem ResolutionTechnical SupportCustomer RetentionKPI/AHT OptimizationComplaint Handling
5+ years contact centre experience in telco and financial services, strong CRM usage, KPI achiever, bilingual (EN/BM), based in KL. Slightly overqualified but excellent fit for CS role.
Experience
- Operational Specialist · 2026 – now
- Technical Support Executive · 2025 – 2026
- Telemarketer · 2025 – 2025
- Retention Officer · 2022 – 2024
- Customer Service Professional · 2021 – 2022
- Assistance Management Assistant · 2021 – 2021
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Operational Specialist
Confidential company
2026 – now
Technical Support Executive
Confidential company
2025 – 2026
Telemarketer
Confidential company
2025 – 2025
Retention Officer
Confidential company
2022 – 2024
Customer Service Professional
Confidential company
2021 – 2022
Assistance Management Assistant
Confidential company
2021 – 2021
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.