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Customer Success Specialist · Confidential company
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportEscalation ManagementCRM ProficiencyJIRABilingual Communication (English/Malay)Problem ResolutionTraining & OnboardingProcess Improvement
3.5 yrs CS experience in Malaysia with Shopee & Trip.com, Tier 3 escalation specialist, CRM/JIRA proficient, bilingual English/Malay, drove 30% CSAT improvement — strong all-round fit.
Experience
- Customer Success Specialist · 2025 – 2026
- Associate - Escalation Specialist (Tier 3) · 2023 – 2026
- Product Service Escalation SME · 2022 – 2023
- Credit Card Operations & Customer Experience Specialist · 2022 – 2022
- Customer Experience Specialist E-commerce Operations · 2022 – 2022
- Multimedia marketing · 2022 – 2022
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Success Specialist
Confidential company
2025 – 2026
Associate - Escalation Specialist (Tier 3)
Confidential company
2023 – 2026
Product Service Escalation SME
Confidential company
2022 – 2023
Credit Card Operations & Customer Experience Specialist
Confidential company
2022 – 2022
Customer Experience Specialist E-commerce Operations
Confidential company
2022 – 2022
Multimedia marketing
Confidential company
2022 – 2022
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.