KV
K****** V
Customer Success Specialist · Confidential company
Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportCRM ProficiencyCase ManagementSLA ManagementInbound Call HandlingEmail SupportEscalation ManagementTechnical Troubleshooting
3.5 yrs experience in customer support & IT service roles in Malaysia. Strong CRM, case management, SLA handling. Meets core requirements well; Mandarin proficiency unclear.
Experience
- Customer Success Specialist · 2026 – now
- Associate Client Service Representative (User access management) · 2025 – 2026
- Operations Support Administrator · 2024 – 2025
- Queue coordinator (IT) · 2023 – 2024
- Information Technology Help Desk Support · 2019 – 2020
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Success Specialist
Confidential company
2026 – now
Associate Client Service Representative (User access management)
Confidential company
2025 – 2026
Operations Support Administrator
Confidential company
2024 – 2025
Queue coordinator (IT)
Confidential company
2023 – 2024
Information Technology Help Desk Support
Confidential company
2019 – 2020
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.