MC
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Customer Solutions Specialist · Confidential company
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportCRM (Salesforce)Multi-channel CommunicationIssue EscalationProblem ResolutionBilingual (English/Mandarin)Ticket ManagementCross-functional Collaboration
4+ yrs CS experience in Malaysia, currently at SiteMinder using Salesforce CRM, multi-channel support. Agoda background adds APAC exposure. Bilingual (English/Chinese) with strong problem resolution skills.
Experience
- Customer Solutions Specialist · 2025 – now
- Advisor 1 · 2024 – 2024
- Customer Service Representative · 2022 – 2023
- Student Intern · 2019 – 2019
- Student Intern · 2018 – 2018
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Solutions Specialist
Confidential company
2025 – now
Advisor 1
Confidential company
2024 – 2024
Customer Service Representative
Confidential company
2022 – 2023
Student Intern
Confidential company
2019 – 2019
Student Intern
Confidential company
2018 – 2018
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.