MF
M******* F
Customer Services Specialist · Confidential company
Georgetown, Penang, Malaysia
PassiveCustomer SupportCRM & Ticketing SystemsTechnical TroubleshootingCase ManagementEscalation HandlingProblem ResolutionCSAT/KPI ManagementBilingual (English/BM)
Currently a CS Specialist at Teleperformance (Meta project) with CRM, ticketing, escalation, and CSAT experience. Malaysia-based with relevant background. Broadly open to roles, not CS-specific.
Experience
- Customer Services Specialist · 2026 – now
- Technical Support Representative · 2023 – 2026
- Administrator · 2021 – 2023
- Logistics Associate · 2020 – 2021
- Hr assistant/Customer Service · 2019 – 2020
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Services Specialist
Confidential company
2026 – now
Technical Support Representative
Confidential company
2023 – 2026
Administrator
Confidential company
2021 – 2023
Logistics Associate
Confidential company
2020 – 2021
Hr assistant/Customer Service
Confidential company
2019 – 2020
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.