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Customer Service Representative · Confidential company
Casablanca-Settat, Morocco
PassiveCustomer SupportMulti-channel Support (chat, email, phone)CRM ToolsTeam LeadershipKPI MonitoringProblem ResolutionBilingual (French-English)
Experienced CS rep at Amazon with 11+ years total experience. Strong customer service background but based in Morocco, not Malaysia, and lacks English/BM/Mandarin language fit for this role.
Experience
- Customer Service Representative · 2023 – now
- Event Project Management Coordination Logistics Client Relations · 2022 – 2023
- Team Leader Customer Service Zalando · 2020 – 2022
- Team Leader Customer Service Direct Énergie · 2018 – 2019
- Coach Trainer SFR · 2016 – 2018
- Customer Retention Agent SFR · 2014 – 2016
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Service Representative
Confidential company
2023 – now
Event Project Management Coordination Logistics Client Relations
Confidential company
2022 – 2023
Team Leader Customer Service Zalando
Confidential company
2020 – 2022
Team Leader Customer Service Direct Énergie
Confidential company
2018 – 2019
Coach Trainer SFR
Confidential company
2016 – 2018
Customer Retention Agent SFR
Confidential company
2014 – 2016
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.