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Customer Service Representative · Confidential company
Ampang, Selangor, Malaysia
Open to workMulti-channel Customer SupportCRM ToolsTechnical TroubleshootingCase DocumentationSLA ManagementEscalation HandlingFraud MonitoringAML Analysis
Currently a CSR at Concentrix with ~2 years in multi-channel support, 95% FCR, CRM use, and feedback loops. Prior fraud/AML background adds analytical depth. Meets all core JD requirements.
Experience
- Customer Service Representative · 2023 – now
- Customer Support Representative · 2023 – 2025
- Customer Success Specialist · 2022 – 2023
- Customer Support Specialist · 2022 – 2023
- Warehouse Executive · 2016 – 2017
- Anti-Money Laundering Analyst · 2013 – 2016
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Service Representative
Confidential company
2023 – now
Customer Support Representative
Confidential company
2023 – 2025
Customer Success Specialist
Confidential company
2022 – 2023
Customer Support Specialist
Confidential company
2022 – 2023
Warehouse Executive
Confidential company
2016 – 2017
Anti-Money Laundering Analyst
Confidential company
2013 – 2016
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.