VA
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Customer Service Executive (Banking & Loans) · Confidential company
Petaling Jaya, Selangor, Malaysia
PassiveCustomer SupportCRM (Zendesk, Salesforce)Bilingual/Trilingual CommunicationProblem ResolutionMulti-channel SupportEscalation HandlingExcelOnboarding & Training
Strong CS match with 5+ years across multi-channel support, CRM tools (Zendesk/Salesforce), rotational shifts, trilingual (BM/English/Mandarin), and experience handling escalations and high daily volumes.
Experience
- Customer Service Executive (Banking & Loans) · 2020 – 2020
- Product Representative · 2022 – 2024
- Customer Service Representative (MAXIS Retention Team) · 2018 – 2020
- Senior Customer service and onboarding Trainer · 2021 – 2022
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Service Executive (Banking & Loans)
Confidential company
2020 – 2020
Product Representative
Confidential company
2022 – 2024
Customer Service Representative (MAXIS Retention Team)
Confidential company
2018 – 2020
Senior Customer service and onboarding Trainer
Confidential company
2021 – 2022
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.