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Customer Service Agent · Confidential company
Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportTechnical TroubleshootingCRM ProficiencyTicketing SystemsOrder ManagementTier 2 EscalationsBilingual Communication (EN/BM)SLA Management
18+ years in customer service with Tier 2 escalations, CRM/ticketing systems, bilingual English & BM, based in KL. Overqualified but strong match for the core role requirements.
Experience
- Customer Service Agent · 2025 – 2026
- Technical Customer Service Specialist · 2024 – 2025
- Technical Support Advisor · 2021 – 2024
- Experienced Customer Experience Professional · 2021 – 2021
- Customer Service Executive · 2019 – 2021
- Customer Service Executive · 2019 – 2019
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Service Agent
Confidential company
2025 – 2026
Technical Customer Service Specialist
Confidential company
2024 – 2025
Technical Support Advisor
Confidential company
2021 – 2024
Experienced Customer Experience Professional
Confidential company
2021 – 2021
Customer Service Executive
Confidential company
2019 – 2021
Customer Service Executive
Confidential company
2019 – 2019
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.