AF
A***** F
Customer & Partner Care Representative · Confidential company
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
PassiveCustomer SupportCRM (Zendesk, Freshdesk, Jira)Escalation HandlingMulti-channel SupportProblem ResolutionAttention to DetailMS OfficeConfluence
9+ years in customer support with strong CRM skills (Zendesk, Freshdesk, Jira), multi-channel experience, and escalation handling. Based in KL. Slightly overqualified but a solid fit.
Experience
- Customer & Partner Care Representative · 2025 – now
- Physical Products Expertise · 2024 – now
- Player Support · 2023 – now
- Subject Matter Expert(Lazada Malaysia) · 2022 – 2023
- Chat Support Specialist(Lazada Malaysia) · 2022 – 2022
- Chat Support Specialist(TREVO SOCAR) · 2022 – 2022
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer & Partner Care Representative
Confidential company
2025 – now
Physical Products Expertise
Confidential company
2024 – now
Player Support
Confidential company
2023 – now
Subject Matter Expert(Lazada Malaysia)
Confidential company
2022 – 2023
Chat Support Specialist(Lazada Malaysia)
Confidential company
2022 – 2022
Chat Support Specialist(TREVO SOCAR)
Confidential company
2022 – 2022
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.