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Customer Expert · Confidential company
Bukit Mertajam, Penang, Malaysia
PassiveCustomer SupportLive ChatEmail SupportOutbound CallsCRM (Helpshift)Escalation ManagementKPI ManagementProblem Resolution
6+ yrs CS experience, currently at Teleperformance handling multichannel support with CRM use, KPI tracking, and escalation handling. Malaysia-based, bilingual EN/BM. Strong role fit.
Experience
- Customer Expert · 2025 – now
- Game Ambassador Customer Success Specialist · 2024 – 2025
- Customer Services Cum Operations Assistants Leader · 2023 – 2024
- Customer Service Representative · 2022 – 2023
- Front Desk Receptionist · 2019 – 2021
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Expert
Confidential company
2025 – now
Game Ambassador Customer Success Specialist
Confidential company
2024 – 2025
Customer Services Cum Operations Assistants Leader
Confidential company
2023 – 2024
Customer Service Representative
Confidential company
2022 – 2023
Front Desk Receptionist
Confidential company
2019 – 2021
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.