FZ
F**** Z
Customer Experience Specialist · Confidential company
Selangor, Malaysia
PassiveCustomer SupportCRM ProficiencyBilingual Communication (English & Malay)Problem ResolutionEscalation HandlingQuality AssuranceMulti-channel Support
Strong CS match with current Klook specialist role, CRM experience, SME background at Conduent, bilingual in English & Malay, and demonstrated empathy/escalation handling.
Experience
- Customer Experience Specialist · 2024 – now
- Grab Driver Partner · 2019 – 2025
- Subject Matter Expert · 2023 – 2024
- Customer Experience Associate II · 2022 – 2023
- Subject Matter Expert · 2021 – 2022
- Customer Experience Representative · 2021 – 2021
Full profile, verified references and contact details are available to employers through Hirix once you express interest.
Work history
Customer Experience Specialist
Confidential company
2024 – now
Grab Driver Partner
Confidential company
2019 – 2025
Subject Matter Expert
Confidential company
2023 – 2024
Customer Experience Associate II
Confidential company
2022 – 2023
Subject Matter Expert
Confidential company
2021 – 2022
Customer Experience Representative
Confidential company
2021 – 2021
Identifying details are masked to protect candidate privacy. Express interest and the Hirix talent team will broker a verified introduction.